Terms & Conditions
1. Interpretations
1.3 By visiting our site and/or purchasing products from us, you engage in our 'Service' and agree to be bound by the following terms and conditions ('Terms of Service', 'Terms'), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
2. Basis of the Sale
2.1 The Seller shall sell and the Buyer shall purchase the Goods in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written order of the Buyer which is accepted by the Seller, subject in either case to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.
2.2 No variation to these Conditions shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller.
2.3 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract, the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations that are not so confirmed.
2.4 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer’s own risk, and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed.
2.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. However, where the Good’s correct retail price at the time of the order is less than that stated on the Sellers website the Seller will charge the Buyer the lower amount. If the Good’s correct retail price at the time of the Buyers order is higher than the price stated on the Sellers website the Seller will contact the Buyer for their instructions before accepting the Buyers order. If the Seller accepts and processes the Buyers order where a pricing error is obvious and unmistakeable and could reasonably have been recognised as a miss-pricing, the Seller may end the contract and refund the Buyer any sums paid. In such instance, the Seller will require the return of any goods provided to the Buyer.
2.6 The Seller reserves their right to withdraw any of the Sellers products shown on their website at any time without notice.
2.7 The Seller reserves their right to change the product to reflect changes in relevant laws and regulatory requirements at any time without notice.
3. Orders and Specifications
4. Ending the Contract
5. Price of the Goods
6. Terms of Payment
8. Risk and property
9. Warranties and liability
9.2 The above warranty is given by the Seller subject to the following conditions:
10. Export terms for Orders and/or Delivers Outside of the United Kingdom
10.1 The timing and cost of delivery will be as displayed on the Sellers website, www.paused.com.
10.2 In these Conditions ‘Incoterms’ means the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made. Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and theses Conditions, the latter shall prevail.
10.3 Where the Goods are supplied for export from the United Kingdom, the provisions of this clause 10 shall (subject to any special terms agreed in writing between the Buyer and the Seller) apply, notwithstanding any other provisions of these conditions.
10.4 The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and notifying to the Seller the requirements of any such legislation or regulations requiring action on the part of the Seller. The Buyer will also be responsible for payment of any duties in connection with the delivery of the Goods, including import tax and local duties.
10.5 The Goods will be deemed delivered if, for any reason, they are seized by any import or other government body due the Buyers failure to pay import duties.
10.6 Where a contract for Goods is rightfully cancelled by the Buyer (in a manner satisfactory to these Terms and Conditions) and the Goods have been delivered outside of the United Kingdom the Seller will reimburse the Buyer for the cost of the Goods once they have been received back into the Sellers warehouse. The Seller will not reimburse the Buyer for any costs the Buyer may have incurred for shipping, either to or from the Buyer. The Seller will deduct the original shipping cost charged to the Buyer when the order was placed from the refunded amount regardless of whether the buyer was charged for delivery in the first instance.
10.7 In the instance of 'Buy One Get One Free' offer, the Buyer will only be refunded by the Seller for any unopened boxes returned. If the Buyer has returned 1 box from an order for 2 boxes, a refund for half of the total amount paid will be processed by the Seller upon receiving the Goods in the Sellers warehouse.
10.8 The Buyer will also be responsible for payment of any duties or tax in connection with shipping the returned Goods back to the United Kingdom.
10.9 Goods must be received back into the Sellers warehouse in the same condition they were shipped out. Any damaged or non-resalable products will be charged to the Buyer and deducted from the refunded amount.
11. Data Protection Act 1998
12. General
14. Subscriptions
1.1 In these Conditions:
'Buyer' - means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller.
'Goods' - means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Conditions and any goods supplied in substitution for or in replacement of or in addition to such goods.
'Seller' - means Paused Limited C/O Unit 6 Heritage Business Centre, Derby Road, DE56 1SW. Our registered Company number is 14670050 and our VAT number is 441233924, email support@paused.com
'Conditions' - means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller.
'Contract' - means the contract for the purchase and sale of the Goods.
'Writing'- includes letter, email and comparable means of communication.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.1.3 By visiting our site and/or purchasing products from us, you engage in our 'Service' and agree to be bound by the following terms and conditions ('Terms of Service', 'Terms'), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.4 These Terms and Conditions apply whether you purchase the Sellers Goods from either the United Kingdom ('UK') or outside of the UK. However, if the Buyer is ordering Goods from outside of the UK and/or are requesting delivery of the Sellers products outside of the UK, then additional terms will apply (see Clause 10).
1.5 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.6 These are the terms and conditions on which the Seller supplies their Goods to you. We strongly suggest these terms are read carefully before submitting any orders to the Seller. If you do not agree to all the terms and conditions of this agreement, then you may not access the Sellers website or use any services provided by the Seller. These terms provide important information from the Seller, including, basis of the sales, delivery terms, liabilities and indemnities, changing or ending the contract, and what to do if there is a dispute.
1.7 The Seller strongly recommends that the Buyer seeks medical advice before starting any supplement. The information provided by the Seller (PAUSED LIMITED) is not medical advice or a substitute for medical treatment. The Buyer should not use the Sellers products if they are pregnant, breastfeeding, under 18, taking prescription medication, under medical supervision or have any medical condition which affects their dietary requirements. Food Supplements should not be used as a substitute for a balanced diet and healthy lifestyle.
1.8 The images of the products on the Sellers website, www.paused.com are for illustrative purposes only. Although every effort is made to display the colours accurately, the Seller cannot guarantee that a device’s display of the colours accurately reflects the colour of the products, therefore, the product may vary slightly from those images.
1.9 The packaging of the product may vary from that shown in images on the Sellers website.
2. Basis of the Sale
2.1 The Seller shall sell and the Buyer shall purchase the Goods in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written order of the Buyer which is accepted by the Seller, subject in either case to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.
2.2 No variation to these Conditions shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller.
2.3 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract, the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations that are not so confirmed.
2.4 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer’s own risk, and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed.
2.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. However, where the Good’s correct retail price at the time of the order is less than that stated on the Sellers website the Seller will charge the Buyer the lower amount. If the Good’s correct retail price at the time of the Buyers order is higher than the price stated on the Sellers website the Seller will contact the Buyer for their instructions before accepting the Buyers order. If the Seller accepts and processes the Buyers order where a pricing error is obvious and unmistakeable and could reasonably have been recognised as a miss-pricing, the Seller may end the contract and refund the Buyer any sums paid. In such instance, the Seller will require the return of any goods provided to the Buyer.
2.6 The Seller reserves their right to withdraw any of the Sellers products shown on their website at any time without notice.
2.7 The Seller reserves their right to change the product to reflect changes in relevant laws and regulatory requirements at any time without notice.
3. Orders and Specifications
3.1 The Buyer must be 18 years or older, have a valid email address and be accessible by telephone.
3.2 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed by the Seller or their authorised representative. The Buyer will receive an “Order Confirmation Email” from the Seller once the order has been accepted by the Seller, at which point the Contract between the Buyer and Seller will come into existence. Please keep hold of the order confirmation email as it also provides your returns information should you need to return Goods to the Seller. The Order Confirmation Email will also contain the Buyers assigned order number, which will be required when contacting the Seller, and delivery tracking details. If the Seller is unable to accept the Buyers order, the Seller will inform the Buyer in writing and no charges will be made to the Buyer for the Goods. Reason for non-acceptance may be, but is not limited to, due to the product being out of stock, because of unexpected limits on the Sellers resources which could not be reasonably planned for, because the Seller has identified an error in the price or description of the Goods, or because the Seller is unable to meet a delivery deadline set by the Buyer.
3.3 The quantity, quality and description of and any specification for the Goods shall be those set out in the Seller’s quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by the Seller).
3.4 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements.
3.5 No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in Writing of the Seller. Where the order is so cancelled with the agreement of the Seller the Buyer shall indemnify the Seller in full against all losses incurred, which may include damages, charges and expenses incurred by the Seller as a result of the cancellation. However, in limited circumstances, those where the Buyer has made a reasonable and obvious genuine mistake, the Seller may at their discretion revise the order upon the Buyers early request via email at support@paused.com.
4. Ending the Contract
4.1 Ending the Contract is dependent on a number of factors. These include; what Goods have been purchased, whether the Goods are faulty, the Sellers ability to meet the delivery deadline, the Buyers ability to make prompt payment and when the Contract is ended. Instances may include:
4.1.1 If what the Buyer has bought is faulty or misdescribed the Buyer may have a legal right to terminate the contract with immediate effect or to have the product replaced (see Clause 9.6);
4.1.2 The Buyer may end the contract because of something the Seller has failed to do, or a change the Seller intends to make, or a change the Seller has made to the Goods or pricing (see Clause 4.2);
4.1.3 The Buyer can simply change their mind about the Goods within the 14-day cooling-off period (see Clause 4.3) and receive a full refund (section 30(3) Consumer Contracts Regulations 2013), the Buyer will be responsible for the cost of returns.
4.1.4 In all other cases (if the Seller is not at fault and there is no right for the Buyer to change your mind), the Buyer may still be able to cancel the order prior to delivery or end the contract prior to completion. In such instances, the Buyer must contact the Seller directly at support@paused.com. The contract will come to an end with immediate effect and the Seller will refund any sums paid by the Buyer for products not yet received. However, reasonable compensation for the net costs incurred by the Seller as a result of the Buyer terminating the contract may be deducted from the refunded amount.
4.2 If the Buyer is ending a contract for a reason set out below the contract will end immediately and the Seller will refund the Buyer in full for any Goods which have not yet been delivered. The reasons are:
4.2.1 The Seller has told the Buyer about an upcoming change to the product, or these terms, which the Buyer does not agree to (see Clause 2.7);
4.2.2 The Seller has told the Buyer about an error in the price or description of the product ordered and the Buyer does not wish to proceed;
4.2.3 There is a risk that delivery of the Goods may be significantly delayed because of events outside of the Sellers control; for exception to this term see Clause 9.10
4.2.4 The Buyer has a legal right to end the contract due to a mistake on the part of the Seller (including late delivery, see Clause 7.2)
4.3 To end the contract with the Seller the Buyer must inform the Seller via one of the following modes:
4.3.1 Email the Seller at support@paused.com. The Buyer must provide their name, home address, phone number and email address. The Seller will also require the order number relating to the Buyers delivery, which can be found on the Buyers Order Confirmation Email (see Clause 3.1), and the reason for ending the contract to enable the Seller to deal with the query efficiently.
4.3.2 By post. Print off the form at the end of these Terms and Conditions and post it to the Seller at the address on the form, or simply write to the Seller at that address. The Buyer must provide their name, home address, phone number and email address. The Seller will also require the order number relating to the delivery and the reason for ending the contract to enable the Seller to deal with the query efficiently.
4.4 If the Buyer simply changes their mind about an order they will be entitled to, from the day after they receive their order, a 14-day cooling off period and will be permitted a full refund from the Seller for any returned or undelivered Goods from that order (section 30(3) Consumer Contracts Regulations 2013) (see 4.5 below for instances where the right to cancel due to change of mind would not be valid). The Goods must be returned to the Seller within 14 days of receipt using the returns procedure set out in the Order Confirmation Email. Where the Buyer has chosen a more expensive mode of delivery the Seller will only be liable to refund the standard rate of delivery for the Goods (section 29(1)(a) Consumer Contracts Regulations 2013). For example, where the Sellers offers standard delivery of Goods within 3-5 working days at one cost and the Buyer chooses to have the product delivered within 24 hours at a higher cost, then the Seller will only refund for the cheaper delivery option. If the order is delivered in several instalments over different days the 14-day cooling off period will commence from the day after the last delivery to complete the order (section 30(5) Consumer Contracts Regulations 2013). During the 14-day cooling off period cancellations or reducing the order will also be accepted by the seller without penalty.
4.5 The Buyer does not have a right to change their mind in respect of any of the Sellers Goods where:
4.5.1 The outer packaging has been removed, and/or the seal has been broken or tampered with;
4.5.2 The seal has been broken or tampered with of Goods sealed for health protection or hygiene purposes;
4.5.3 Any Goods which become mixed inseparably with other items after their delivery.
4.6 If the Buyer terminates the contract for any reason, including where they do not have a right to change their mind, after the Goods have been dispatched, or the Goods have been received by the Buyer, the Buyer must return the Goods to the Seller at the Buyers own cost. Please do not send the goods directly back to us. The Order Confirmation Email sets out the returns procedure. If the Buyer cannot locate their Order Confirmation Email they can contact the Seller at support@paused.com and provide all the remaining details set out in Clause 4.3.1 above. Where the Buyer is exercising their right to change their mind the Buyer must return the Goods to the Seller at their own cost within 14 days of receiving the Goods.
4.6.1 In most instances, the Seller will only pay the cost of returns if:
- a) The Goods are faulty or misdescribed;
- b) The Buyer is ending the contract due to being informed of an upcoming change to the Goods ordered, an error in pricing or description, a delay in delivery due to events outside of the Sellers control, or because the Buyer has a legal right to terminate the Contract due the Sellers underperformance. In all other circumstances (including where the Buyer is exercising their right to change their mind) the Buyer will be liable for the costs of any Goods returned.
4.7 If the Buyer is responsible for the cost of returns and the Seller has to collect the product from the Buyers premises, the Seller will charge the Buyer the cost for that collection.
4.8 Where the Buyer exercises their right to change their mind, and have the right to do so, the Seller will refund the Buyer for the Goods and the delivery cost via the same method used for payment. However, deductions to the refunded amount may be applicable - see Clause 4.4 and 4.9 below
4.9 If the Buyer exercises their right to change their mind:
4.9.1 The Seller may reduce the refunded amount by up to 100% (excluding delivery costs) to reflect any reduction in the value of the Goods if the Goods have been handled in any way that would not be permitted in a shop. For example, if the seal is broken or the outer packaging is damaged of the returned Goods. If the Seller refunds the Buyer the price paid before being able to inspect the Goods and later discovers the Buyer has handled the Goods in an unacceptable manner, the Buyer must reimburse the Seller by paying 100% of the original purchase price paid by the Buyer for the Goods.
4.9.2 The maximum refund allowed for delivery costs will be the Sellers standard cost of delivery, or the least expensive delivery method the Seller offers (see Clause 4.4).
4.10 In the instance of 'Buy One Get One Free' offer, the Buyer will only be refunded by the Seller for any unopened products returned. When carrying out a refund each bottle has an equal refundable amount. If the Buyer has returned 1 product from an order for 4 units of a product, a refund for 1/4 of the total amount paid will be processed by the Seller upon receiving the Goods in the Sellers warehouse.
4.11 Any refunds due to the Buyer will be made available as soon as possible by the Seller, or within 14 days from the day on which the Seller receives the Goods back in to the warehouse from the Buyer. For information about how to return Goods to us, please refer to the Order Confirmation Email (see Clause 4.6).
5. Price of the Goods
5.1 The price of the Goods (which includes VAT, in line with the present-day VAT rates at the time of the order) shall be the Seller’s quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price listed in the Seller’s published price list current at the date of acceptance of the order. Where the Goods are supplied for export from the United Kingdom, the Seller’s published export price list relating to the country of destination shall apply.
5.2 Except as otherwise stated under the terms of any quotation or in any price list of the Seller, and unless otherwise agreed in Writing between the Buyer and the Seller, all Goods prices given by the Seller are exclusive of delivery charges.
6. Terms of Payment
6.1 All purchases are payable net prior to delivery by debit or credit card, unless credit facilities have been approved. The time of payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only upon receipt of payment. The Seller accepts payment with most debit and credit cards. Please see the website for more details. All Goods must be paid for in full before the Seller is able to dispatch them. The Buyers credit or debit card will be charged immediately upon submitting their order.
6.2 If the Buyer fails to make full payment on the date of the order, then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract and/or suspend any further deliveries to the Buyer.
7. Delivery
7.1 The cost of delivery will be as displayed on the Sellers website.
7.2 The Seller will inform the Buyer of the estimated delivery date of the Goods at the time the order is placed. Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any reasonable delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in writing. The Seller will inform the Buyer of any substantial delay in writing and will take all appropriate and reasonable steps to minimise the duration of the delay. Where the delay in receipt of the Goods is deemed unreasonable, more than 30 days after the expected delivery date, the Buyer may contact the Seller to end the Contract with immediate effect and receive a full refund for any Goods paid for but not yet received, or return any subsequent deliveries received by the Buyer (following the 30-day delivery period) back to the Seller via the returns information provided in the Sellers Order Confirmation Email. Deliveries in instalments will be treated as separate contracts (see Clause 7.3 below). If the Buyer does not wish to treat the contract as at an end following the 30-day delivery period the Buyer can provide the Seller with a new deadline for delivery, which must be reasonable. If the Seller fails to deliver on the new deadline set by the Buyer the Buyer is entitled to treat the Contract as at an end with immediate effect on the following working day of the new deadline date. Orders can be tracked by the Buyer using the link provided in the Order Confirmation Email from the Seller. Generally, the Seller will aim to deliver the goods as follows: for delivery in the UK within 2 working days, to the European Union 3-7 working days, outside of the European Union 5-12 working days, to indigenous areas 9-28 working days, in any event within 30 days after the day on which we accept your order. The Goods may be delivered by the Seller in advance of any quoted delivery date. The Seller shall be entitled to make part delivery of the Goods at any time.
7.3 Where the Goods are delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated. The Buyers right to the 14-day cooling off period will commence following the final delivery of the whole order and will not be effected (see Clause 4.3 above).
7.4 If the Buyer fails to take delivery of the Goods at their premises, or the parcel is too large to pass through the letterbox, the courier will post a card through the Buyers letterbox informing the Buyer of the failed delivery and details of how to arrange re-delivery or collection from a local depot. If the Buyer fails to arrange re-delivery or fails to collect the Goods from a delivery depot, the Goods will be returned to the Seller and the Buyer will incur an additional returns shipping cost. Furthermore, the Buyer will incur additional costs for any subsequent re-delivery. If the Buyer fails to contact the Seller within a reasonable period to arrange re-delivery the Seller is entitled to end the contract and Clause 7.5 below will apply.
7.5 The Seller maintains the right to end the contract with the Buyer at any time if the Buyer refuses to accept deliver of the Goods within a reasonable time. The refusal to accept delivery will be treated as a cancellation of the order and Clause 3.4 above will apply. The Seller will inform the Buyer in writing of the Sellers intention to rescind the Contract. At the option of the Seller, the Seller shall be entitled to require the Buyer to pay to the Seller by way of liquidated damages an amount equivalent to 100% of the total order value, or another amount as agreed by the Seller, for the loss and damage likely to be suffered by the Seller as a result of such breach of agreement on the part of the Buyer.
8.1 Risk of damage to or loss of the Goods shall pass to the Buyer from the time the Seller delivers the Goods to the delivery address provided by the Buyer or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
8.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and payment in full of all sums due from the Buyer to the Seller whether under the Contract or by virtue of any other liability of the Buyer to the Seller. Until such time as the property in the Goods passes to the Buyer the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, the Seller is entitled to full payment of the price of the Goods and any delivery or other costs incurred by the Seller in steps taken to recover the Goods.
8.3 For the avoidance of doubt, nothing contained in this Clause 8 shall entitle the Buyer to return any of the Goods to the Seller except as expressly provided in these Terms and Conditions or as expressly agreed in writing between the Seller and the Buyer.
9. Warranties and liability
9.1 Subject to the conditions set out in Clause 9.2 below the Seller warrants that the Goods will correspond with their specification subject to such tolerances as are reasonable and as are normally accepted in the trade and will be free from defects in material and workmanship at the time of delivery.
9.2 The above warranty is given by the Seller subject to the following conditions:
9.2.1 The Seller shall be under no liability in respect of any defect arising from wilful damage, negligence, failure to follow the Seller’s instructions (whether oral or in writing), misuse or alternation of the Goods without the Seller’s approval.
9.2.2 The Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.
9.2.3 The above warranty does not extend to Goods not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.
9.3 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976 the statutory rights of the Buyer are not affected by these Conditions.
9.4 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (sections 13 and 14 Sale of Goods Act 1979 / sections 9, 10 and 11 Consumer Rights Act 2015) ) (whether or not delivery is refused by the Buyer) be notified to the Seller within 30 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
9.5 Any claim by the Buyer which is based on short delivery or non-delivery shall be notified to the Seller in Writing (in the case of short delivery) within 7 days of the delivery date and (in the case of non-delivery) within 30 days of the order date for the Goods which the Buyer claims have not been delivered. If the Buyer does not notify the Seller accordingly the Buyer shall not be entitled to reject any goods that have been delivered and the Seller shall have no liability for such short delivery or non-delivery.
9.6 Where the Buyer elects to exercise their legal right to reject the Sellers Goods based on any defect in the quality or condition of the Goods (section 19(3), 20 and 22(1) Consumer Rights Act 2015), the Buyer is required to email the Seller at support@paused.com. with details of the defect within 7 days of the delivery date, and return the Goods back to the Seller using the cheapest mode of postage and via the returns procedure provided in the Sellers Order Confirmation Email (section 20(7)(b) Consumer Rights Act 2015). Please do not return the products to our address. The Seller will reimburse the Buyer all postage costs if upon inspection of the Goods the Seller agrees that the goods are defective. Where any valid claim in respect of any of the Goods which is based on defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions the Seller shall be required to reimburse the Buyer any postage costs and replace the Goods or (refund to the Buyer the price of the Goods) (or a proportionate part of the price) (sections 19(3), 20(7)(a), 23 and 24 Consumer Rights Act 2015), but the Seller shall have no further liability to the Buyer. The Seller is under a legal obligation to supply products that are in conformity with this Contract. This means that the Goods must be as described, fit for purpose and of satisfactory quality.
9.7 Where the Seller fails to comply with any of the terms of this Contract, the Seller will be responsible for loss or damage suffered by the Buyer that is a foreseeable result of the Sellers breach of contract or the Sellers failure to use reasonable care and skill. However, the Seller will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both the Seller and Buyer could reasonably foresee the event might happen, for example, if the occurring event was discussed during the sales process.
9.8 The Seller does not exclude or limit in any way their liability to the Buyer where it would be unlawful to do so. This includes liability for death or personal injury caused by the Sellers negligence; for fraud or fraudulent misrepresentation; the right to pass the title in the Goods (section 12 Sale of Goods Act 1979 / section 17 Consumer Rights Act 2015); for breach of the Buyers legal rights in relation to the products including the right to receive products which are: as described (section 13 Sale of Goods Act 1979 / section 11 Consumer Rights Act 2015); of satisfactory quality and fit for purpose (section 14 Sale of Goods Act 1979 / sections 9 and 10 Consumer Rights Act 2015); supplied with reasonable skill and care.
9.9 Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract for any consequential loss or damage (whether for loss of profit or otherwise) costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer (with the Sellers written approval), except as expressly provided in these Conditions.
9.10 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control:
9.10.1 Act of God, explosion, flood, tempest, fire or accident;
9.10.2 War or threat of war, sabotage, insurrection, civil disturbance, or requisition;
9.10.3 Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
9.10.4 Import or export regulations or embargoes;
9.10.5 Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
9.10.6 Difficulties in obtaining raw materials labour, fuel, parts or machinery;
9.10.7 Power failure or breakdown in machinery.
10. Export terms for Orders and/or Delivers Outside of the United Kingdom
10.1 The timing and cost of delivery will be as displayed on the Sellers website, www.paused.com.
10.2 In these Conditions ‘Incoterms’ means the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made. Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and theses Conditions, the latter shall prevail.
10.3 Where the Goods are supplied for export from the United Kingdom, the provisions of this clause 10 shall (subject to any special terms agreed in writing between the Buyer and the Seller) apply, notwithstanding any other provisions of these conditions.
10.4 The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and notifying to the Seller the requirements of any such legislation or regulations requiring action on the part of the Seller. The Buyer will also be responsible for payment of any duties in connection with the delivery of the Goods, including import tax and local duties.
10.5 The Goods will be deemed delivered if, for any reason, they are seized by any import or other government body due the Buyers failure to pay import duties.
10.6 Where a contract for Goods is rightfully cancelled by the Buyer (in a manner satisfactory to these Terms and Conditions) and the Goods have been delivered outside of the United Kingdom the Seller will reimburse the Buyer for the cost of the Goods once they have been received back into the Sellers warehouse. The Seller will not reimburse the Buyer for any costs the Buyer may have incurred for shipping, either to or from the Buyer. The Seller will deduct the original shipping cost charged to the Buyer when the order was placed from the refunded amount regardless of whether the buyer was charged for delivery in the first instance.
10.7 In the instance of 'Buy One Get One Free' offer, the Buyer will only be refunded by the Seller for any unopened boxes returned. If the Buyer has returned 1 box from an order for 2 boxes, a refund for half of the total amount paid will be processed by the Seller upon receiving the Goods in the Sellers warehouse.
10.8 The Buyer will also be responsible for payment of any duties or tax in connection with shipping the returned Goods back to the United Kingdom.
10.9 Goods must be received back into the Sellers warehouse in the same condition they were shipped out. Any damaged or non-resalable products will be charged to the Buyer and deducted from the refunded amount.
11. Data Protection Act 1998
11.1 The Seller will use any personal information provided by the Buyer in the following way (Please also refer to our full Privacy and Cookies policy);
11.1.1 To supply the products to you;
11.1.2 To process your payment for the products; and
11.1.3 To inform you of similar products that we provide. You may unsubscribe from this services at any time.
11.2 We will only provide your personal information to third parties where the law either requires or allows us to do so.
11.3 In the event that the Buyer transfers all or any of their rights and obligations under their agreement to a third party, the Seller may transfer information about the Buyer to enable the third party to enforce their rights or comply with the obligations.
12. General
12.1 The Seller retains the right to transfer their rights and obligations under these terms to a third party.
12.2 The Buyer may only transfer their rights and obligations under these terms to a third party with the written consent of the Seller. The Buyer must contact the Seller at support@paused.com and await a written approval from the Seller before any transfer to a third party takes place.
12.3 This contract is between the Seller (Paused Limited) and the Buyer. No other person shall have any third-party rights to enforce any of its terms, except as explained in Clause 12.2 in respect of our guarantee. Neither the Seller or the Buyer will need the agreement of any third party in order to end the contract or make any changes to these terms herein.
12.4 Alternative dispute resolution (“ADR”) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an ADR provider.
12.5 Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party given the notice.
12.6 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
12.7 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
12.8 The contract shall be governed by the laws of England and is subject to the exclusive jurisdiction of the courts of England and Wales.
13. Mobile Message Service
By consenting to Paused Limited SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Paused through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Paused Limited. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Paused Limited mobile message programmes and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.
14. Subscriptions
Subscribe & Save is a subscription service offered by Paused Limited. Paused reserves the right to change the repeat order benefits, the discount amount, free delivery offers at any time and automatically cancel your subscription if you fail to make your monthly payments five times in a row.
Subscribe & Save items will ship automatically every month until you cancel. By placing your order, you are authorising Paused to charge your card for future orders every month. You can skip or cancel your subscriptions at any time, as long as the alteration was made 24 hours before order dispatch, through the Subscription dashboard which can be found in your Account.
Order cancellation form:
Notice: This is a cancellation form only. Please complete and return this form if you wish to withdraw from your contract with us.
If you wish to return goods to us, please use the details set out in your order confirmation email.
If you have any further queries in relation to your order or delivery please contact us by email at support@paused.com.
I/We [*] hereby give notice that I/We [*] wish to cancel my/our [*] Contract of sale for the following goods;
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