Got questions? We've got answers. Our FAQs section is a no-holds-barred space where we tackle your queries head-on. From the nitty-gritty of our supplements to the broader landscape of menopause, we're here to provide the honest information you need... and if you can't find what you're looking for, we're just a message away.

General Questions

Can I take all three Paused.com products together?

Yes, you can take Paused.com All in one Menopause, Paused.com Ultra Focus High Strength Lions Mane supplement and Paused.com Sleep Aid together. If you are pregnant, breastfeeding, taking prescription medication or under medical supervision, please consult a doctor or healthcare professional prior to taking any supplements.

Is Paused.com Ultra Focus High Strength Lions Mane supplement suitable appropriate for men?

Yes, our Ultra Focus High strength Lions Mane supplement is also suitable for men. If you are pregnant, breastfeeding, taking prescription medication or under medical supervision, please consult a doctor or healthcare professional prior to taking any supplements.

Is Paused.com Sleep Aid also suitable for men?

Yes, Paused.com Sleep Aid is also suitable for men. If you are pregnant, breastfeeding, taking prescription medication or under medical supervision, please consult a doctor or healthcare professional prior to taking any supplements.

Can I take these supplements alongside HRT?

We would always recommend speaking to a doctor or health professional when taking supplements.  Generally, the Menopause All-In-One and Night Aid supplement should be fine when taking HRT. We do not recommend talking Ultra Focus when on HRT.

Subscription Questions

How do I login to my account to manage my subscription?

If you have an account: Click/tap 'account' in the menu bar and enter your login details. If you have subscribed to Paused Limited you will be able to manage your subscriptions through your accounts profile.If you do not have an account: You are able to manage your subscription through the link provided in the email confirmation. This link is only valid for 7 days; however, you will be able to resubmit your email to retrieve a new link.

Will the price always be the same?

Yes. The price you got at the time you set up the subscription is locked in for the duration of the subscription.

Do subscriptions come with free shipping?

Yes. Free shipping is available on subscriptions.

Can you cancel or pause whenever you like?

Yes. This is a no strings, no commitment subscription. You can cancel or pause your subscription whenever suits you.

How to add a product to an existing subscription?
  • In your account profile, click Manage Subscriptions
  • Choose the subscription you want to edit and click See More Details
  • Choose the product you wish to add and click Add Product
  • Choose the quantity
  • Confirm Add Product
  • The new product will now show in your upcoming orders 
How to Pause subscriptions?
  • In your account profile, click Manage Subscriptions
  • Choose the subscription you want to pause and click See More Details
  • From here, you will see your subscription details including the options to Pause and Cancel Subscription
  • Click Pause
  • The product will now show as subscription paused
How to cancel subscriptions?
  • In your account profile, click Manage Subscriptions
  • Choose the subscription you want to cancel and click See More Details 
  • From here, you will see your subscription details including the options to Pause and Cancel Subscription
  • Click Cancel
  • The product will now show as cancelled

Still curious? That's the spirit!

If there's a question lingering in your mind that we haven't addressed, don't hesitate to reach out. We're all about real talk and genuine support. Remember, every query is an opportunity to learn and grow.

Drop us a line at support@paused.com, and we'll get back to you with the clarity you seek.